AZEEZ BELLO

Financial and Customer Service Specialist

Block 402 Jakande Estate Ejigbo Lagos, Ejigbo, NG

About

Highly experienced financial professional with over a decade of expertise in banking and customer service, specializing in complex transaction management and operational efficiency. Adept at leading teams, ensuring meticulous attention to detail, and driving customer satisfaction in fast-paced financial environments. Proven ability to enhance financial service delivery, optimize payment processing, and leverage emerging digital and cybersecurity knowledge to achieve organizational goals.

Work Experience

Fund Transfer Officer

FIRST CITY MONUMENT BANK

Jan 2015 - Dec 2024

Lagos, Lagos, NG

Led comprehensive fund transfer operations, managing high-volume transactions, supervising a team, and driving regional payment efficiency to enhance customer satisfaction.

  • Managed daily processing of over 50 outward clearing cheques and issued 60+ manager's cheques, ensuring high accuracy and timely financial operations.
  • Supervised a team of 3 tellers, optimizing workflows and ensuring accurate processing of a high volume of account-to-account transactions.
  • Executed diverse financial services, including NIBSS transfers, PayDirect, mobile transactions, and custom payment collections, expanding service breadth for clients.
  • Spearheaded a regional initiative that significantly increased NESS payment transactions, directly improving operational efficiency and elevating customer satisfaction.

Cash and Teller

FIRST CITY MONUMENT BANK

Jan 2013 - Dec 2014

Lagos, Lagos, NG

Conducted essential payment processing and customer service, maintaining transactional accuracy and supporting trade finance operations.

  • Managed high-volume daily payment processing, deposits, and NIBSS transfers, serving numerous customers and maintaining transactional integrity.
  • Processed critical trade documentation, including Form M and PAAR, on the trade portal to ensure transactional accuracy and compliance.

Education

Business Administration

UNIVERSITY OF THE PEOPLE (ONLINE PROGRAM SCHOOL BASED IN UNITED STATES)

Jan 2024

US

Banking and Finance

LAGOS STATE POLYTECHNIC

Jan 2011 - Dec 2011

Lagos, NG

Secondary School

HOLY ANGELS COLLEGE, IBA

Jan 2007 - Dec 2007

Iba, Lagos, NG

Primary School

ITIRE NURSEY AND PRIMARY SCHOOL

Jan 2000 - Dec 2000

Itire, Lagos, NG

Certificates

National Information Technology Development Agency (NITDA)

NITDA

Dec 2024

Cybersecurity, 3MTT Certificate by NITDA

Federal Government of Nigeria Initiative (through Federal Ministry of Communications, Innovation and Digital Economy)

Nov 2024

The Cybersecurity Threat Landscape

LinkedIn Learning

Jan 2024

Generative AI and Productivity

LinkedIn Learning

Jan 2024

Microsoft Learn Student Ambassador

Microsoft

Jan 2024

Human Firewall Game

FCMB

Jan 2023

Bank Strategy Training

FCMB

Jan 2022

Bank Product Training

FCMB

Jan 2022

First Aid, Office Safety & Ergonomics

FCMB

Jan 2021

Embracing Digital Opportunity

FCMB

Jan 2021

Accident and Fire Safety Training

FCMB

Jan 2021

Focus on AML/CFT for Nigeria

FCMB

Jan 2021

FCMB Information Security Course

FCMB

Jan 2021

Digital Economy

FCMB

Jan 2021

FCMB Values & Code of Conduct

FCMB

Jan 2019

Languages

English

Skills

Customer Service

  • Customer Satisfaction
  • Client Assistance
  • Problem-Solving
  • Relationship Management

Team Leadership & Collaboration

  • Team Supervision
  • Team Building
  • Interpersonal Relationship
  • Team Player
  • Workflow Optimization
  • Leadership Skills

Compliance & Documentation

  • AML/CFT Compliance
  • Regulatory Adherence
  • Documentation Processing
  • Form M
  • PAAR
  • Trade Portal Operations
  • Recordkeeping

Digital & Cybersecurity

  • Cybersecurity
  • Information Security
  • Digital Economy
  • Generative AI
  • Digital Literacy
  • Microsoft Learn Student Ambassador

Banking Principles

  • Bank Product Knowledge
  • Bank Strategy
  • FCMB Values & Code of Conduct

Operational Efficiency

  • Process Improvement
  • Efficiency Enhancement
  • Planning
  • Organizational Goal Achievement

Financial Operations

  • Fund Transfer
  • Payment Processing
  • NIBSS Transfers
  • Mobile Transactions
  • Custom Payment Collection
  • Cheque Processing
  • Transactional Accuracy
  • Refunds
  • International Funds Transfers